Service and maintenance
at Solid Energy

At Solid Energy, we recognize how crucial reliable operation and efficient maintenance are for your district heating and industrial plants. Our service and maintenance contracts, which typically run for a period of five years, are carefully designed to ensure that you get the most out of your investments.

Tailor-made solutions for your unique needs

We understand that each customer has their own specific requirements and desires. That's why we offer tailor-made solutions that meet your specific needs. Our experienced team works closely with you to develop a comprehensive maintenance plan that ensures optimum reliability and a clear overview of all activities.

Through ongoing planning on an annual, half-yearly, quarterly and weekly basis, we have the ability to maximize maintenance throughout the contract period.This ensures that any issues are identified and resolved before they develop into major challenges, saving time and money.

Comprehensive Services

Our service and maintenance contracts include a wide range of services, such as preventive maintenance and repair of existing plants. We also offer conversions to optimize your operation, as well as on-call schemes that ensure technical readiness. In addition, we are ready to handle winter and accident preparedness, so you are always well prepared for any situation.

Solid Energy and our local service partners perform first-level service on your installations, while we also offer second-level support should the need arise. Whether it's spare parts or technical challenges, we're here to help.

Quality and Support in Focus

As a specialist manufacturer of industrial heat pumps and cooling solutions with capacities ranging from 200 kW to 4,800 kW, we are dedicated to providing high quality solutions. We know that it is not only about delivering a product, but also about ensuring that our customers receive the best possible support and service in connection with the delivery.industrielle varmepumper og køleløsninger med kapaciteter fra 200 kW til 4.800 kW, er vi dedikerede til at levere løsninger af høj kvalitet. Vi ved, at det ikke blot handler om at levere et produkt, men også om at sikre, at vores kunder får den bedst muligesupport og service i forbindelse med leveringen.

That's why we offer a number of additional services that aim to make working with Solid Energy a positive experience. Our goal is to create long-lasting relationships with our customers so that they can always feel confident choosing us as their service and maintenance partner.

24/7 Remote Support for Heat Pumps at Solid Energy

At Solid Energy, we understand that reliability and quick response are essential factors when it comes to maintaining your heat pumps. That's why we offer remote support online 24/7, so you can always get the help you need — no matter the time of day.

Fast and Efficient Assistance

Our remote support service allows you to get professional help from our experts without having to wait for a technician to come to site. With just a phone call or a few clicks on your computer, our qualified technical staff can provide assistance, diagnose problems and guide you on how best to handle the situation. This ensures that your heat pumps run optimally and that any challenges are resolved quickly.

Safety and Reliability

We prioritize your security when offering remote support. Our systems are designed with the highest security standards to protect your data and ensure that all communications are confidential. With Solid Energy as your partner, you can be confident that you will receive professional and reliable service that keeps your heat pumps in top condition.

Comprehensive Coverage

Our remote support covers a wide range of services, from basic troubleshooting and adjustments to more complex technical issues. Whether it's operational issues, software updates, or general inquiries, our team is ready to assist you. We are dedicated to ensuring that you get the best possible experience when using our heat pumps.

24/7 availability

With our 24/7 remote support, help is never further away than your phone or computer. Whether it's in the middle of the night or over the weekend, our team of experts is ready to offer support and advice so you can have peace of mind and focus on what really matters to your business.

Contact us today

Are you ready to experience the benefits of our remote support for heat pumps? Do not hesitate to contact us if you have any questions or if you want to learn more about how our 24/7 support can help you optimize the operation of your heat pumps. At Solid Energy, we're here to make sure you always have the support you need.

Solid Energy is here to create sustainable transformation through innovative solutions to major challenges in the society in which we are citizens. That is why accountability, integrity and sustainability are at the top of our agenda.