Service & Maintenance

Scheduled, Efficient and Documented Service inspections

we conduct scheduled safety, service and maintenance inspections that comply with both regulatory requirements and our service manuals. This ensures optimum reliability and a well-documented maintenance of your Small Wind Turbine.

Through our annual service inspections, we proactively identify andaddress potential errors before they become major problems—ensuring maximumavailability of your Small Wind Turbine, from Solid Wind Power and helping yousave both time and money

Comprehensive services

Our service and maintenance agreements include:

• Scheduled annualservice inspections in accordance with regulatory requirements and our servicemanual
• Preventive maintenance and repair of your Small Wind Turbine wind turbine
• Fast troubleshooting and Time to Repair - We move out within 1-3 working days in the event of a malfunction
• Access to 24/7 hot-line and technical support for maximum availability and reliability of your Wind Turbine from Solid Wind Power
• Immediate availability of spare parts for all main-components, wear-and-tear parts, and other essential spare parts —stockedand ready at our warehouse

• Extended warrenty given on all main components, upon change-out
• Access to additional warrenty coverage
• Included Solid Wind Power siftware updates and Software upgrades

Support & Monitoring — always available

From our Support & Monitoring Centre in Skjern, we monitor more than 1000 installed Small Wind Turbines world wide. With over 50 years of experience, we ensure your Small Wind Turbine from Solid Wind Power is operating with maximum availability.

In case of electrical or mechanical errors, we automatically receive notification via SolidSCADA and can often solve problems remotely (remote support) using SolidSCADA.

• If remote support is not sufficient, we will arrange a quick service call.
• Support Email & Phone/Duty Phone— 24/7.: Email mail@solidwindpower.com phone: 97 32 33 22

Certified Service and Trained Staff

Our service and support team is certified by an accredited authority in Denmark, which ensures the highest quality and safety of our work.

• All of our service technicians at Solid Wind Power undergo annual electrical safety and first aid training.
• Ongoing training and follow-up ensures that our service technicians are always up to date with the latest requirements in the installation, service and maintenance of Solid Wind Power's Small Wind Turbines.

Warranty Coverage and Machinery Insurance

With our Service and Maintenance program, you gain access to anextensive manufacturer’s warranty coverage as well as a market-competitivemachinery insurance policy.

• Access to additional warranty coverage
• extended warranty given on all main components, upon change-out. Access to additional warranty coverage (sign-up) not covered by a machine insurance policy.
• Access to affordable market-competitive machinery insurance policy

Spare parts management

As the manufacturer of the Small Wind Turbine from Solid Wind Power we have immediate availability of spare parts for all main-components, wear-and-tear parts, and other essential spare parts —stocked and ready at our warehouse.

Want to optimize the performance of your Small Wind Turbine? Contact us to arrange a service and maintenance agreement that guarantees reliable, documented inspections and helps maximize the availability of your Small Wind Turbine from Solid Wind Power.

Support & SolidSCADA

At Solid Wind Power, we know how crucial reliable operation and efficient maintenance are for your Small Wind Turbines. Our focus is on optimizing our customers' business with our service and maintenance agreements. The agreements are designed to ensure that your wind turbine performs optimally throughout its lifetime. A service & maintenance agreement is signed for typically for 10 years typically, with the possibility of extension up to 15-20 years.

The Support & SolidSCADA system from Solid Wind Power ensures high operational availability and fast fault remediation with a focus on optimizing our customers' business.

The Small Turbines from Solid Wind Power are designed to run automatically in all wind conditions. SolidSCADA is an easy-to-use application developed for both the owners of Small Wind Turbine from Solid Wind Power and service companies in addition to supporting the automatic operation functions of Small Wind Turbines from Solid Wind Power. The system provides an opportunity to monitor the operation of the mill and remotely control it, which optimizes availability and ensures quick debugging of errors and alarms.

SolidSCADA is designed with the user in mind. It is an intuitive application that is easy to use and accessible from any device—PC/Mac, tablet or smartphone.

SolidSCADA provides live operational - and historical data

As a owner of a Small Wind Turbine from Solid Wind Power, you get full insight into your wind turbine performance through an easy-to-use dashboard. Here you can follow:

• Current wind speed measured by the weather station on your Small Wind Turbine
• Current power generation (in kW) Operating status of the mill
• Operating status of the Small Wind Turbine from Solid Wind Power
• Wind direction, weather conditions and temperature at the location of the mill

Historical data and energy production

With SolidSCADA, you can also access historical production data by:

• A whole day, week, month or year
• Average wind speed
• Average electricity production
• Total electricity production since installation

Weather forecast via SolidSCADA

In addition to the mill's own weather station, SolidSCADA is associated with a professional weather service. It allows the user to view  a 5-day weather forecast, including:

• Wind speed, Weather conditions
• Temperature, Precipitation Types

Support & Monitoring

From our Support & Monitoring Centre in Skjern, we remotely monitor more than 1000 installed Small Wind Turbines. With over 50 years of experience in domestic wind turbines, our centre — in cooperation with SolidSCADA — ensures high availability and fast, competent support.husstandsvindmøller. Med over 50års erfaringinden for husstandsvindmøller sikrer vores center – i samarbejde med SolidSCADA– høj tilgængelighed og hurtig, kompetent support.

Our Support & Monitoring Centre can be contacted around the clock via email or phone.

Automatic alarm notification and corresponding support

• The operating status of the mill is displayed in SolidSCADA.
• In the event of errors — either on the mill or external factors — a notification is automatically sent to our support team.
• The vast majority of faults can be resolved remotely (remote support), so that operation quickly resumes.
• If remote support is not sufficient, we arrange service calls to the mill (Service & Maintain).

If you have questions about an error or need support, you can contact us around the clock on our call center:

📞 Phone +45 9732 3322, e-mail: mail@solidwindpower.com